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POLICIES

*Please take the time to read through all the info below, and feel free to contact us with any questions or concerns that you may have.

 

LATE ARRIVALS

Please respect other clients’ time by arriving on time to avoid delaying other scheduled appointments.  Late arrival may result in customizing your service to fit the remaining appointment time and full price of the services reserved will still apply. 

 

CANCELLATION

We understand that things can come up and we value your time and we hope you appreciate ours too.  As a courtesy, please provide a minimum of 24 hours notice for any rescheduling or cancellation of appointments. In case of a no show or missed appointment, there will be a 50% charge applied to your next visit and future bookings will have to be secured with a credit card or e-transfer to info.conceptshairsalon@gmail.com.

 

SPECIAL SERVICES

Due to the high cost of product and time, all services over $200 (before tax) will need a 50% non-refundable deposit either during a consultation, or prior to the service being performed.

 

PRICING

All pricing is subject to change without notice.

 

METHOD OF PAYMENT AND GRATUITY

We accept Visa, MasterCard, Cash, Debit/Interac.  Unfortunately, we do not accept American Express or Cheques. Please keep in mind our only method to accept gratuity at this moment is cash or e-transfer.

 

GIFT CARDS
Gift cards are perfect for anyone on any occasion. Our gift cards can be used toward any salon service and for purchase of any products. Gift cards are not redeemable for cash, not transferable, may not be returned, may not be redeemed for cash and not valid towards the purchase of another gift card. Concepts Hair Salon is not responsible for lost or stolen cards.

 

PARKING

There is paid parking around the studio but please note the parking restrictions below. We recommend downloading the app on your phone called “Pay by Phone” in advance and note the pay station number after you pay for parking. Please check your Booking Confirmation email for the duration of your booked service(s) to ensure you avoid any by-law parking tickets.

For appointments less than 2 hours:

Paid street parking surrounding the studio for a maximum of 2 hours only. Rates are $3.50/hr Monday to Friday. Free parking is available after 5:30pm and weekends.

 

For appointments longer than 2 hours:

Please park at the City of Ottawa Preston parking lot on 301 Preston Street. It will be a 5 minute walk to our studio. Rates are $9 all day or $2/hr Monday to Friday. Free parking is available after 5:30pm and $2 all day on weekends.